I have been buying and selling CFDs in Australia since they were first launched in 2003. Over this period I’ve traded with all of the major CFD brokers in Australia first hand. When speaking to groups of traders at investing expos and seminars all-around Australia I frequently get asked who’s the best CFD provider? I wrote this review to help answer this million dollar question.
This review covers all the major CFD providers in Australia that I have dealt with first hand, whilst writing this review I took into consideration 4 main elements that as a professional trader I believe are the crucial requirements to think about when choosing a CFD provider, these are:
1. Customer Service
2. Platform stability and ease of use
3. Product range
4. Pricing
You must to note that there are CFD provider evaluations performed by a variety of websites and magazines in Australia a lot of which are biased with the winners frequently being chosen by journalists not traders and determined by the amount of money spent on advertising in the magazine or on the web site that performed the review. Only genuine traders with real life experiences are able to conduct a fair an unbiased review.
The key players in the CFD industry in Australia are:
· IG Markets
· CMC Markets
· International Capital Markets (IC Markets)
· MF Global
I did not conduct a review of Etrade or Comsec as these companies are simply resellers of MF Global’s CFD offering.
In this review I discuss my real life experiences with each of the companies mentioned above whilst bearing in mind the four crucial elements that I view as essential when deciding on a CFD provider.
IG Markets
Customer Service: I’ve had an account with IG Markets for the last three years I use this account as my backup account. Over this time I have found that their customer service has declined significantly, in-fact at on one occasion I was unable to reach a dealer as they were all busy. In general I consider their customer support to be inadequate and would not recommend them.
Platform stability and ease of use: I use both their Pure Deal and L2 trading platforms and have had troubles with both. Recently I experienced the problem of being unable to view my positions and free equity preventing me from trading all morning. I would not regard either of their trading platforms as suitable for an experienced trader.
Product range: IG Markets has a good product range, this is definitely one of their strong points. One thing I would say is that if you are looking to trade CFDs on exotic futures contracts and currency pairs IG Markets is definitely not the CFD provider for you as they have a tendency to stick to a fairly mainstream offering.
Pricing: On Australian share CFDs IG Markets has competitive pricing, their minimum commission on share CFDs is low and their spreads are tight on the main currency pairs, however if you happen to be an active trader and are looking for volume discounts don’t bother trying to negotiate with IG Markets their commission schedule is fixed.
CMC Markets
Customer Service: Out of every one of the CFD providers that I’ve ever traded with I’ve found CMC Markets to have the worst customer support, with CMC Markets your problems start from the moment you call them up for support and select a number from 1 to 10 just to talk to someone. I’ve also found their support staff to possess only a basic understanding of their platform. General queries and problems frequently need to be escalated to more senior staff, not the type of support a professional trader demands.
Platform stability and ease of use: In recent times the stability of their trading platform Market Maker has improved considerably, though the trading platform still lacks functionality such as course of sales for share CFDs, something a professional trader demands.
Product range: CMC’s product range is extensive and not dissimilar to that of IG Markets though it is worth noting that CMC provides an exceptional range of CFDs over exotic futures contracts and forex pairs, exactly what is missing from IG Markets product offering.
Pricing: Like IG Markets CMC markets offers good entry level pricing but lacks the pricing flexibility required when it comes coping with high volume traders.
International Capital Markets (IC Markets)
Customer Service: I had not heard about these guys until about one year ago. After calling them up and speaking to one of their sales staff I thought I would give them ago. My experience so far has been second to none. Their customer support is top notch. Despite the size of my trading account I have my own dedicated account manager that is familiar with the market and what I need, this is very different to the call centre operations of IG and CMC Markets.
Platform stability and ease of use: They provide a variety of trading platforms to cater for a varied range of customers. They have got a platform for beginners, intermediate and advanced traders. As I’m an experienced trader I selected their advanced platform Pro Deal which offers all the functionally an experienced trader needs. Although I can not speak for all of their platforms their advanced platform has been problem free and I’d certainly recommend it to anyone.
Product range: All of the products missing from the two major providers such as futures, DMA functionality and exotic currency pairs are offered by these guys. Whilst writing this review I could not think of a product that these guys couldn’t offer.
Pricing: Like many of the CFD providers reviewed these guys offer good entry level pricing, however the difference with these guys is that they also have a flexible pricing arrangement for frequent traders. As I’m an active day trader they were willing to drop their minimum charge and offer me a commission rate of 0.04% on DMA CFDs, the very best rate offered to me by the other providers was 0.08%, they’re 50% cheaper!
MF Global
Customer Service: At the start I thought that these guys would take the cake on the customer service front, however regrettably their high level of service didn’t last for more than one week after funding my trading account, this was quite astonishing and not something that I would have expected. Once I was up and trading these guys didn’t want to know me, this sort of customer support leads me to rate them as the worst of the lot.
Platform stability and ease of use: These guys offer one platform for CFDs, webIRESS. Even though webIRESS is a great platform they don’t offer anything else, in comparison to IC Markets who offer webIRESS along with many other platforms. Their offering is basic and not what a professional trader demands.
Product range: MF Global can give you all the futures contracts you could ever imagine however when it comes to forex, CFD and share trading they cannot compete with the likes of IC Markets. If it’s only futures you want than these are the guys to speak to, but for CFDs you should give them a miss.
Pricing: The entry level pricing for CFD trading at MF Global is pricey, they do however offer packages for frequent traders with discounts down to 0.08%, this is still a far cry from the 0.04% offered by IC Markets. Even though the CFD commission charges are pricey I’m sure that if you were only trading futures you could get some great pricing from MF Global
Conclusion
As an expert trader I’m quite demanding in what I expect from my CFD provider, I am sure that this is not the norm for most traders. There was actually just one CFD provider from those reviewed that could give me what a professional trader would demand, the rest of the CFD providers have great offerings that may suit an regular trader but when pushed to their limits might falter, this is something a professional trader can’t afford to have happen when capital is on the line. Aside from my number one preference IC Markets I would chose IG Markets as my backup, regardless of their shortfalls they do have pretty good platform along with a broad product range. There’s however a huge difference in customer service and pricing of IG Markets offering in comparison to my number one choice, IC Markets.